Gateway personal answer to Dell Bat Recall.

Thank you for your e-mail. Regarding your concern if Gateway is
affected with the battery issues of Sony, be guided that Gateway has
extensive measures in place to ensure product safety. Based on
available information and our supplier's input, we do not believe our
systems are at risk for the same malfunctions that caused Dell to issue
its battery recall. It appears that a combination of factors led to the
fault requiring the Dell recall, and this combination is not present in
our systems. Gateway notebooks use different battery cells than those
implicated in Dell's recall. We also made different design decisions in
the interest of the customer, which appear to prevent the issues
involved. As always, we continue to be diligent in our efforts to
deliver products that provide industry-leading quality, reliability and
safety.

I hope the information that I have listed was of help.

I have documented this correspondence in Service Request Number
masked in our contact tracking database. Please use this number in
the future if you need to contact us again regarding this issue.

Please reply to this message if you require further assistance with this
issue. If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,

Carson